At BWS (Business Web Solutions), we are committed to delivering high-quality digital infrastructure. Because our "Website as a Service" (WaaS) and custom development solutions require immediate allocation of resources, human hours, and third-party software licensing, we enforce a clear cancellation policy.
Once the project status is marked as "Building" or "Active" in the client dashboard, the initiated work cannot be reversed or resold. By submitting project details and starting development, you acknowledge that our team begins immediate custom work.
You may cancel your ongoing maintenance or AI automation service at any time via your BWS Client Portal. Cancellation will take effect at the end of your current service period.
Refunds are only granted in the rare event that BWS completely fails to deliver the promised digital infrastructure within the mutually agreed timeline, and no alternative resolution can be reached. Such cases are reviewed manually by our management team.
If you believe there has been a payment error, please contact us immediately at support@bws-company.com before disputing the charge with your bank. We are always ready to resolve administrative errors quickly and fairly.